Inform us within 7 days of receiving the order via email. You have 14 days from the time you receive the order to send it back to us on this address:
IMBYOU, 1 Anston Close, Lower Earley, RG6 4AQ.
Once IMBYOU receives and reviews the return, we will either replace it or refund your amount (based on your requirement and subject to availability). If we find any discrepancy in the packaging or item returned, we may need to deduct equivalent amount from your credit. (This will be discussed in detail if the situation arises). Shipping charge cannot be refunded in case of a purchase being returned.
We will not accept returns for any items that have been used or if the packaging has been destroyed. Please check items thoroughly before removing any attached tags and before disposing of any original packaging.
Made to order designs:
No returns are accepted in Made to Order purchase as these are specifically made for you. Unless these arrive damaged at your end. In which case, kindly share an image of the damaged goods with us and will take steps accordingly.