You will receive an email from us confirming your order with IMBYOU as well as the Designer/Maker.
Again, you will get an email from IMBYOU, stating that the order has been shipped by the seller, along with a tracking number for your record. Shipping may take from as little as 3-4 days (for available stock) to 6-8 weeks (if order is coming from oversees or is made to order).
Orders are processed Monday-Friday. Orders placed on weekends/bank holidays/ national holidays are processed at the beginning of a new work week. Designers often travel for work, we will let you know in case your order is getting delayed under such a circumstance.
Yes, some items/ products may incur Duty or customs charges. These are as per actual, as there is no fixed rate for this. These charges are to be paid directly by you to the Shipper at the time of delivery or if we pay on your behalf, then this will be payable to us before we deliver the item to you.
What if there are multiple purchases on the same order? What will be the shipping cost and delivery time?
Good question. If the multiple purchase is from the same designer (whether overseas or UK designer), then there is a single shipping cost. Only if the multiple purchases are from different Designer/Makers, is when it gets charged individually.
We will get a real time rate from our Shipping Company and share it with you at the earliest. You have a choice based on this rate, to go ahead with your order.